Privacy policy

RAHEENS.STORE operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). RAHEENS.STORE is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details: Name, address, billing and shipping addresses, phone number, and email address.

  • Financial information: Payment information for COD orders (transaction details, confirmation).

  • Account information: Username, preferences, and settings.

  • Transaction information: Items viewed, purchased, returned, exchanged, or canceled, and past transactions.

  • Communications with us: Information included in inquiries via email, WhatsApp, or other channels.

  • Device information: Device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information: How and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, communicate with us, or provide personal information.

  • Automatically through the Services via cookies and similar technologies.

  • From our service providers who collect or process your personal information on our behalf.

  • From partners or other third parties where applicable.

How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for:

  • Providing and improving the Services: Processing orders, returns, exchanges, creating and managing accounts, arranging shipping, and personalizing your shopping experience.

  • Marketing and advertising: Sending promotional messages via email, WhatsApp, or other channels, including personalized product recommendations.

  • Security and fraud prevention: Authenticating accounts, detecting and preventing fraudulent or malicious activity, and securing our Services.

  • Communicating with you: Providing customer support and responding to inquiries.

  • Legal reasons: Complying with laws, legal processes, or enforcing our Terms and Policies.

How We Disclose Personal Information

We may disclose personal information in the following situations:

  • To Shopify and third-party vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, fulfillment, and shipping).

  • To business and marketing partners for advertising and promotional purposes.

  • When you consent or direct us to share information (e.g., shipping products, using social media widgets).

  • Within our corporate group or affiliates.

  • In connection with business transactions such as mergers or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties in other countries. Shopify may also use personal information from interactions with our store and other merchants to provide enhanced features. Learn more at the Shopify Privacy Policy.

Third Party Websites and Links

The Services may include links to third-party websites. RAHEENS.STORE is not responsible for the privacy practices or content of such sites. Information shared on social media or public forums may be visible to others.

Children’s Data

The Services are not intended for children under 18. We do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of their child’s information.

Security and Retention of Your Information

While we use reasonable security measures, we cannot guarantee perfect security. Retention of personal information depends on factors like account maintenance, providing Services, legal compliance, and dispute resolution.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access / Know: Request access to personal information we hold.

  • Delete: Request deletion of your information.

  • Correct: Request corrections of inaccurate information.

  • Portability: Request a copy or transfer of personal information.

  • Communication Preferences: Opt out of promotional emails.

Requests can be made via our contact details below. We may need to verify your identity before processing requests.

Complaints

For complaints regarding personal information processing, contact us using the details below. Depending on your location, you may escalate complaints to your local data protection authority.

International Transfers

Your personal information may be stored or processed outside your country, including outside the UAE. Transfers will comply with applicable legal frameworks.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised "Last Updated" date.

Contact

For questions, rights requests, or complaints, contact us at:

  • Email: raheens.store@gmail.com

  • Phone / WhatsApp: 0528417708

  • Address: 

    Bin Shabib Building,Omar Bin Al Khathab Street,Frij Al Murar، Behind Al Futtaim Gas, Dubai, United Arab Emirates